This is a good Ron Carucci article. He writes about when companies should invest in training their employees and when they shouldn’t.
The first step is to understand whether the need is skills based or a knowledge deficit—which can be addressed with a well-designed training program. But if the problems are systemic, then the training will fall flat.
Ron writes: “Learning is a consequence of thinking, not teaching. It happens when people reflect on and choose a new behavior. But if the work environment doesn’t support that behavior, a well-trained employee won’t make a difference.”
Read the full ARTICLE at Harvard Business Review.