Posts Tagged communication

Cognitive bias and faulty judgement

Wikipedia defines cognitive bias as “a systematic pattern of deviation from norm or rationality in judgment. Individuals create their own ‘subjective social reality’ from their perception of the input.” Visual Capitalist’s Jeff Desjardins writes about cognitive bias and how an individual can make faulty judgements because of: Information processing shortcuts The limited processing ability of […]


How to talk about the things you don’t want to talk about

Our January webinar had leading negotiation and conflict resolution expert, Peter Hiddema, share insights on how to have constructive conversations about difficult things. Topics covered were: How to not assume the worst about people’s motives – without being a fool How to manage strong emotions, including yours How to flip the switch on deadlocked arguments How […]