I came across this old article by Susan Mazza in Saba Blog Digest, where she talks about how listening to people shows them you care. It’s also an excellent skill for leaders to have to show their employees they care. Susan’s three tips are below. READ HER ARTICLE.
- Give someone your full and undivided attention in a conversation – from beginning to end.
- Create an experience for the other person that they have truly heard.
- Listen for what matters to the person, not just to the words being said.